Choosing the correct CPR training course can be very confusing but we are here to help walk you through it! Please don’t hesitate to contact us if you have any questions not answered below!
What is included in the cost of the course?
The cost of the course includes the in-person instruction, skills practice & testing, and written testing. For ACLS & PALS Provider/Renewal courses, you will complete a pre-course assessment and have access to 4 online videos to watch before class. The cost of the course does NOT include the provider manual. You can get the book required for class from an AHA training center, borrow from a friend/co-worker, purchase a hard copy online from Amazon or Worldpoint.com. You can also purchase an online version of the manual for e-readers/iPads from https://ebooks.heart.org/. You will receive your certification at the end of successful completion of the course.
How do I sign up?
You can sign up for the course you need from our Register/Schedule tab on this website. Please note that we only hold reservations for courses that have been paid for.
What if I need to cancel or re-schedule a course I signed up for?
You must contact us in writing at: email@example.com at least 24 hours in advance to re-schedule a class without penalty.
All course fees are non-refundable. If due to an emergent situation, you may reschedule your class once. Rescheduling must be done at least 24 hours prior to course start and are subject to a 20% re-scheduling fee. Course must be re-scheduled within 30 days of original course or all monies paid are forfeited. No shows forfeit entire course fee. Students who are more than 5 minutes late and have not contacted us are considered no-shows and will not be admitted to class.
When do I receive my certification and how long is my card good for?
You will receive your certification the same day as your scheduled course once you have successfully completed the course, skills, and written portions of the course. Your AHA Certification is good for 2 years and expires on the last day of the month in which you took the course. For example, if your course was taken on August 7th of 2015, it would be valid until August 31st of 2017.
What should I do if I lost my card and need a replacement?
If you received an e-card, please visit https://ecards.heart.org/student/myecards to access your card.
If you are replacing a paper card, please contact us at firstname.lastname@example.org for a replacement along with the type of card needed (ie: what course you took), date of the course, and instructor of the course. The card replacement fee is $30.